Web Portal for Lab Workflow Management

Unifying dental lab operations with seamless case management and collaboration

A dental laboratory partnered with Go Brilliant to build a secure web portal that centralized case management, enabled 3D scan visualization, and streamlined communication between dental practices and lab technicians.

Client Profile

A modern dental laboratory serving multiple dental practices, managing complex case workflows involving doctors, technicians, and administrative staff.

The Challenge

The laboratory struggled with fragmented communication and inefficient file management:

Fragmented Communication: Case information scattered across emails, phone calls, and messaging apps, leading to miscommunication
File Management Issues: Large 3D STL files sent via email or file-sharing services created confusion and version control problems
Limited Visibility: Doctors lacked real-time visibility into case status and progress through production stages
Manual Scheduling: Appointment coordination for consultations and deliveries required time-consuming phone tag
Inefficient Workflows: Different user roles (doctors, technicians, admins) lacked tailored interfaces for their specific needs

Our Solution

Go Brilliant built a comprehensive secure portal that unified all aspects of lab case management:

Core Platform Features

Centralized Case Management: Complete case lifecycle tracking from submission through delivery with status updates
3D STL Viewer: Built-in web-based 3D visualization for dental scans without requiring special software
Secure File Upload: HIPAA-compliant file storage using AWS S3 with signed URLs for secure access
Role-Based Dashboards: Customized views and workflows for doctors, technicians, and administrators
Scheduling Integration: Calendly integration for seamless appointment booking and coordination
Communication Tools: Built-in messaging and commenting on specific cases with notification system

User-Specific Features

For Doctors: Case submission, status tracking, 3D scan review, messaging with lab, appointment scheduling
For Technicians: Work queue management, case details access, progress updates, internal notes
For Administrators: Complete oversight, workflow management, reporting, user administration

Implementation Approach

Developed centralized data model with comprehensive audit trails for compliance
Integrated Three.js-based 3D viewer for STL file visualization in web browser
Implemented Calendly API integration for streamlined appointment scheduling
Built role-based workflows optimized for different user types and permissions
Secured file uploads using AWS S3 signed URLs ensuring HIPAA compliance

Technology Stack

Next.js for frontend framework, NestJS for backend services, PostgreSQL for relational data, Three.js for 3D visualization, AWS S3 for secure file storage, and Calendly API for scheduling.

         Results & Impact
        Eliminated Communication Gaps: Centralized platform reduced miscommunication and misplaced case information
Improved Case Visibility: Real-time status updates provided complete transparency across the case lifecycle
Faster Case Completion: Streamlined workflows and better communication accelerated case turnaround
Enhanced Collaboration: Built-in tools facilitated seamless interaction between doctors and technicians
Reduced Administrative Burden: Automated scheduling and notifications freed up staff time for value-added activities

      

Key Highlights

Web-based 3D STL viewer eliminating need for specialized software
HIPAA-compliant architecture ensuring patient data security and privacy
Mobile-responsive design enabling access from any device
Comprehensive audit logging for compliance and quality assurance
Scalable platform supporting growth in case volume and user base

"Go Brilliant delivered exceptional results with speed, quality, and innovation. The portal transformed how we collaborate with dental practices and manage our internal workflows."

— Operations Manager, Dental Laboratory

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